The product had outgrown its foundations. The mobile app had inherited a desktop-first experience.
It was difficult to use in the field and too limited to support new features, customers and markets.
Technicians needed fast access to appointments, files and reports while on site.
Key desktop functionality still wasn’t practical to use on mobile.
The product needed to support new customer segments and more specialised field workflows.
A phased redesign, prioritised to tackle the essentials first, then expand the product where it could create more value.
Existing customers relied on the desktop product, but the mobile app wasn’t useful enough in the field. This phase gave them a mobile tool they could actually use day to day.
The product could now support new customer segments, starting with water-leak detection specialists and their specific field workflows.
A desktop tool squeezed onto a phone — awkward in the field, rigid by design.
Rebuilt mobile-native and on brand, around how technicians actually work.
The app had grown around a desktop menu. We rebuilt it around the four places a technician needs between two visits, and organised each case file as tabs.
The day’s appointments open first: the app’s home.
Existing customers relied on the desktop calendar. The mobile agenda gives technicians the same appointments in four views, and lets them book new ones on site.
Upcoming appointments day by day, today first.
Measurements and the materials needed for the repair, captured directly on site and saved as you go.
Every measurement report of the case, with its status.
A new segment with its own workflow: information, damage, investigation and conclusion, in one report built for leak-detection technicians.
Insurance, insured and risk, shared with the case file.
Companies that wanted Euro Informatique’s tools, but had been held back by missing mobile capabilities: proper scheduling, field reporting, and the water-leak specialization. The work didn’t just improve the app — it opened business the old version couldn’t support.
